Global Warranty Policy
Bamboo Bicycle Club offers a limited 3 year warranty on our workshop builds and a limited 1 year warranty on home build kits.
Our bikes are often constructed by novices looking to take part in their first bike-building experience. As such, we take every care to make sure that club members are taught correctly and safely, resulting in a strong, reliable and safe build.
If the process is followed correctly we believe the resulting build will be a successful one, and like to think that the 100s of bikes we’ve assisted with are testament to that.
However, sometimes things do go wrong and in that instance we want to make sure you know you’re covered.
2 What does the limited warranty cover?
- a) Workshops
Bamboo Bicycle Club warranty applies to the frame only. Which includes the following:
- Large, structural splits in the bamboo
- Failures of any hemp lugs, cracking etc.
- Delamination of any integrated metal components
This warranty covers all bamboo frames for 3 years. You of any instances of any issues you will perform the repair, whether at our workshop or at home. We will cover the cost of:
- Any materials required to repair the frame
- Use of workshop facilities*
- Use of workshop consumables*
*If the repair is made at our workshop
This warranty does not cover repairs to your frame made by us, but this service is available for a reasonable charge.
- b) Home Build Kits
Bamboo Bicycle club warranty applies to all original frame materials supplied by Bamboo Bicycle Club. We will replace any materials which are defective for 1 year from purchase date. For failures in finished builds, the warranty is only valid if the following steps are taken during the build:
- Correctly mitered connections
- 4 layers of hemp across each of the head tube, bottom bracket and seat tube, 2 layers on each of the dropouts
- Following the geometry diagram with no modifications
- Compatible parts fitted correctly
- No modifications to to the jig and correct alignment check carried out during the build
And providing the frame has been used in accordance with its design. E.g. no downhill racing on a hybrid frame, no overloaded panniers etc.
- c) You make the repair
This warranty only applies to repairs you make to your own frame – the costs covered are for our materials, guidance and workshop space. We do not make warranty repairs to frames – but we will do repairs for a reasonable cost in the instance that you cannot or would prefer not to do them yourself. Please do not be afraid to talk to us about any problems you have, we will always do our best to help out.
3 Not Covered by this Warranty
This limited warranty will be void in the event of, and does not cover:
- Normal wear and tear, paint chips etc.
- Cosmetic splitting* of the bamboo
- Defects, failures, or malfunctions that result from:
- Abuse, misuse, alteration, modification, accident, neglect, downhill racing+ or stunt riding+ (+excluding MTB/fatbike/BMX frames)
- Improper assembly, installation or maintenance
- Improperly repaired/sealed splits, or
- Other abnormal, excessive or improper conditions or use.
- Fitting of incorrect or incompatible components
*Cosmetic splits – bamboo is a natural material and can occasionally split. By ensuring the frame has correct protection this can be eliminated.
Components such as handlebars, headsets, wheels, brakes, belt drives, gears, seats, seat posts, bearings etc. are not warranted by Bamboo Bicycle Club but are covered by the respective manufacturer’s warranties.
Examples of component failures:
- Breakages due to misuse
- Component manufacturing defects
- Poor maintenance resulting in failure
- Any other component failures
General component manufacturer warranties
All new components on Bamboo Bicycle Club bicycles are covered by the manufacturer’s warranty.
SHIMANO provide 3 YEARS on Dura-Ace and XTR, 2 YEARS on all other series, 1 YEAR on wheels
SRAM (Truvativ, Rock Shox, Avid) provide 2 YEARS on all components
MAVIC provide 2 YEARS on all wheels and rims
All other components – see manufacturer terms.
5 Warranty Claim Process
Email [email protected] with a short description and photos (if necessary) of the problem.
If the Bamboo Bicycle Club frame built is defective and the defect is covered by this limited warranty, Bamboo Bicycle Club, at its sole discretion, will supply replacements for the faulty materials and guidance and advice to make the repair.
If you opt to come to the workshop to make the repair, Bamboo Bicycle Club will supply replacements for the faulty materials, guidance and advice to make the repair and supply consumables and workshop space until such time as we deem the problem in question is resolved.
You are solely responsible for making the repair and making sure it is safe to ride.
Bamboo Bicycle Club will be responsible for any shipping charges for supply of replacement materials in the event of a valid warranty claim. You will be responsible for any reasonable shipping charges associated with invalid warranty claims or in the case that you opt for us to make repairs on your behalf.
6 Safety and Maintenance
Bicycle riding is an inherently dangerous activity and the bicycle rider is assuming that risk. Proper care and maintenance of your Bamboo Bicycle Club frame is your responsibility and can reduce the risk of injury.
Bamboo Bicycle Club will not be held responsible for any damages to you or others arising from riding, transporting or other use of your bicycle. In the event that your frame breaks or malfunctions, Bamboo Bicycle Club shall have no liability or obligation beyond the supply of replacement materials, workshop space, consumables and postage charges pursuant to the terms outlined in the warranty.